Please click on a question to see its answer.

How will you guarantee the quality of my diamond?

All diamonds of 0.30 carat and above come with an independent grading certificate to prove the quality of your diamond. We only supply stones that have been inspected and certified by one of the following internationally recognised grading labs : GIA, HRD and IGI. For more information on certificates click HERE Beware of some companies selling diamonds that have been graded by labs with lesser reputations as these diamonds are often of inferior quality and grade and therefore do not carry the same value.

Is the M.A.D logo stamped inside the shank of the ring?

The M.A.D logo you see inside the rings on the images and videos on the site is for display purposes only and is to protect the copyright of our images. Your ring will only be stamped with the appropriate hallmark from the Assay Office.

When will my order arrive?

All our jewellery is hand made to order by our experienced goldsmiths and diamond setters with delivery usually within 14 working days from receipt of order. To keep our prices so competitive we source diamonds from Europe, Asia and the USA and so delivery can depend on where the stone(s) is coming from. If however you need delivery for a specific date please CONTACT us and we will do our utmost to meet your requirements. We do also carry a certain amount of rings and diamonds in stock so if you are in a real hurry please call us!

Is there a charge to re-size a ring?

If your ring needs re-sizing at any time in the first six months we will only charge £20 to cover postage and handling.

With a yellow gold ring is the setting in white gold?

Depending on the setting with a yellow gold ring the setting is often white gold. If you look at the image on the product page you will be able to see. We can make the setting in all yellow gold or platinum if required. Please just contact us for details. If a ring is pictured in all yellow we can even just tip the claws with white gold if required.

Can I see the diamond certificate before I receive the ring?
Yes, we will scan and email to you a copy of the grading lab certificate before the diamond(s) are mounted in your ring.
Are all products hallmarked?

Yes, all our products come with a UK hallmark which is your guarantee of the precious metal content of your jewellery. Hallmarking was originally introduced in the 1300`s by a statute of King Edward 1 and is one of the earliest forms of consumer protection.

Do you supply colour or clarity enhanced diamonds?
No, we do not sell any stones that have been artificially altered in any way. Sometimes laser drilling or fracture filling can be used to artificially enhance a stone. These diamonds can still carry a certificate but are of less value than a natural stone.
What level of fluorescence will the diamond have?
Fluorescence is only detectable under strong ultra violet light and does not affect the appearance of a diamond unless it is of strong intensity. We only supply stones with no fluorescence or graded faint or slight. We do not sell any diamonds with fluorescence above this level.
What are conflict diamonds?
A conflict or blood diamond is a stone that is mined in a war zone and sold to fund an insurgency or an invading army’s war effort. We do not under any circumstances sell any conflict diamonds and will only deal in stones from the reputable sources where the provenance of a diamond is certain.
How safe is it to pay by credit card over the net?

We use the very latest secure server payment process run by SAGEPAY who comply to the highest level of data security. Paying with your credit/debit card on our site is just as secure as using your card in your local supermarket.

What is included in the price?

Our price includes fully insured UK delivery along with our exclusive high quality packaging and presentation box which has been designed specifically to compliment your jewellery. Please see PACKING & PRESENTATION for more details.

What means of payment do you accept?
We accept the following cards; Visa Credit, Visa Debit, MasterCard, Visa Electron, Switch and Solo/Maestro. We will also accept cheques and bank transfers for telephone orders.
Can you deliver to an alternate address?
We will generally only deliver to the card holders registered address for reasons of fraud prevention. In certain circumstances we may deliver to an alternate address but this is purely at our discretion and may require a fraud check prior to despatch.
How will my order be packaged?

All jewellery is presented in a beautiful M.A.D presentation box with supporting documentation and a jewellery care pack. Please see PACKING & PRESENTATION for more detail.

Are orders sent in plain packaging?
Yes, all items are sent with plain outer packaging. This is for security reasons so there is no indication of the contents and also in case the jewellery is a surprise. Remember all items have to be signed for and all deliveries are fully insured.
Can I collect my order?

Yes you can collect your order by prior arrangement. Please contact customer services for details.

Can I order over the phone?

Yes, just call customer services on 0151 625 8800 and we will take your order and payment over the phone. Ordering over the phone means that you agree to our standard terms and conditions. To read our terms and conditions please click HERE.

Who will deliver my order?
Within the UK we use Royal Mail Special Delivery which is a fully insured service guaranteeing next day delivery. Please note the outside packaging is plain.
Do you deliver outside the United Kingdom?

Yes, we do deliver outside the UK using a special courier service. Countries outside the EU are exempt from paying VAT. For details please contact customer services

Why should I buy a diamond ring from MadAboutDiamonds

Here at MadAboutDiamonds we are committed to giving you top quality hand crafted jewellery at up to 60% below high street prices. Due to our efficient online cost structure and the fact that we do not have to hold large amounts of stock in an expensive high street shop we can cut out several of the layers involved in a traditional jewellery purchase. This enables you to make really significant savings – just compare our prices. Add this to our no quibble money back guarantee and you really can’t go wrong. For further details see ABOUT US and WHY WE’RE CHEAPER.

If I don't like my jewellery can I return it?

Mad About Diamonds offer a full 14 day no quibble money back guarantee. If you are not entirely happy with your purchase we will give you a full refund excluding postage costs. Please refer to our REFUNDS POLICY. Note some special order items are non-refundable. If you purchase a solitaire diamond ring we can re-set the diamond in a different mount for which there would be a small charge.

How do I return an item?

To return an item please refer to our RETURNS POLICY.

Can you send me a catalogue/brochure?
All our jewellery is displayed on our website and therefore we do not produce a catalogue. This helps us to keep our costs down which we can then pass onto the customer giving you an even bigger saving!
Who do I contact for help or assistance?

If you need help or advice please don’t hesitate to contact us by phone on 0151 625 8800 or email Our office hours are 9.00am to 6.00pm Monday to Friday and 10.00am to 1.00pm on Saturdays. We often work outside these hours especially evenings – and if you leave a message or send an email we will always reply promptly.

Will my purchase be guaranteed?

We offer a 14 day full money back guarantee to return the item if you are not completely satisfied. Please see our RETURNS POLICY. We further guarantee your item for a full 3 years against manufacturing defect. This does not cover any work carried out by a third party. Please note we strongly recommend that you insure your jewellery as we will not accept any liability for a lost diamond. Our experienced stone setters and quality control always ensure that stones are set securely into any item of jewellery we supply therefore any stones lost from a ring or similar item can only be the result from the piece being dropped or damaged in some way. This is the same policy adopted by any high street jeweller and does not in any way affect your statutory consumer rights.

I don’t know my ring size, how can I find out?

The best way to get the correct size is to pop into a local jeweller and have your finger measured. Alternatively we can provide you with a free ring sizer tool by clicking HERE.

The ring is a surprise so what should I do?

Try asking one of her good friends if she can drop the question of ring sizes casually into a conversation. Failing that if you can’t get the correct ring size we can make the ring to an average ladies finger size and if necessary adjust it at a later date free of charge. Please note full eternity rings with diamonds all the way round and certain other rings cannot be re-sized. If you are in any doubt please CONTACT us for advice